Technical support	01273 507007	support@onlineinset.net
Information and help	01273 230718	info@onlineinset.net
Training and support	07817 545221	training@onlineinset.net

Onlineinset.net is protected by professional antivirus and SQL injection prevention techniques. In addition the web site is delivered through an additional SSL socket to provide HTTPS encryption.

Please be ESPECIALLY aware of running or opening e-mails purporting to come from apparently friendly sources. If in any doubt DO NOT OPEN attachments. Update your system ONLY through the WINDOWS UPDATE method.

Steps to protect

The first step in protecting your computer from any malicious there is to ensure that your operating system (OS) is up-to-date. This is essential if you are running a Microsoft Windows OS.

Secondly you should ensure that the latest, reliable virus software, including full anti-virus, Mail anti-virus, Web anti-virus, Anti spam, Anti-spy, anti hacker (Firewall and intrusion detection) is up to date with the latest database.

You must then follow the steps below:

1. FULL/DEEP Scan you computer at HIGH risk setting.
2. DELETE all files in the C:/windows/TEMP folder
3. DELETE all temporary internet files through your web browser
   1. I.E. TOOLS>INTERNET OPTIONS>BROWSING HISTORY>TEMPORARY INTERNET FILES
   2. Firefox TOOLS>CLEAR RECENT HISTORY>CACHE
   3. It would be good practice to DELETE these files regularly.
4. Run another FULL/DEEP scan
5. Repeat the above steps on ALL computers on your network
6. Inform your IT technician if you are in school

Recommended anti virus programme: Kaspersky or Macafee

Deleting the temporary files will do your computer no harm, quite the reverse. If you have a recycle bin make sure this is emptied after deleting the temporary files.

Passwords and usernames can be retrieved from the web site. Please do not call support to retrieve your password. If you do not have a cohort password contact your online tutor.

This can be changed once you have logged in. Your tutor can also do this for you.

Onlineinset does not endorse specific Web browsers and does not recommend one browser over another. While some common browsers are included in this page, mention of a specific browser does not imply endorsement or recommendation.

Minimum specdifications:

• A Windows computer running XP, Vista, Windows 7 or
• Apple Mac running OSX or later
• 1.5 gb (min) BROADBAND connection to the internet
• a sound card
• FLASH plug in for your internet browser which should be the latest version available
• Anti-virus software running latest databases
• If using a Local Area Network (LAN) then permission may be necessary to receive our auto e-mail system and the system should be tested for compatibility before embarking in a course
• If using our built in e-mail system an e-mail client such as OUTLOOK/EXPRESS must be installed

Onlineinset.net cannot resolve local computer issues caused by packet loss on a local area network.

Browser	Notes
Microsoft Windows Explorer	Some display issues
MOZZILA FIREFOX	None
OPERA	None
Apple Safari	None

For the FREE flash plug-in (Essential) - minimum version 8.

The web site will work with.is also recommended. It has also been tested successfully with(also recommended) on both Apple Macintosh OS X and PCs running XP SP2 and Vista 32 bit and 64 bit. For the FREE Adobe Acrobat reader. All downloads are free.

Download: Tutor Handbook (PDF) 76kb ,

Student Handbook (PDF) 117 kb ,

Technical Guide for Online Tutors (PDF) 752kb

Once you have requested a pass from your tutor and your tutor has issued a pass notice then you can print your certificate out AFTER logging in and choosing to join your course. Please contact your tutor for more information.

Video content is STREAMED. Occasionally streaming video content is disallowed on a local area network. A technician can change the

proxy settings

to enable streaming video. The address from which our videos stream is:

"http://hwcdn.net/d3n3p9x6/cds/filenameandpath.flv"

Please supply this to the local technician who should then be able to allow the video to stream.

For a fuller explanation of how to change text size and background colours please go to

http://www.w3.org/WAI/changedesign

Onlineinset can accept no responsibility for any external web site content.