Telephone numbers
Customer services and technical help: 01273 900053
Training support: 01273 900224
Service report 02/02/2012 08:03:24

Emergency server maintenance unfortunately resulted in downtime between 21:00 and midnight 1/2/2012. Apologies to those unable to access the courses during this time.
Office Hours
Please note that office hours are between 10:00 and 16:30 Mon - Friday excepting bank holidays and other public holidays. However support is offered 24/7 by e-mail at support@onlineinset.net.
FAQ Local computer issues
PLEASE NOTE: Onlineinset is unable to resolve local issues with computer installations as a result of local computers/systems not performing to our minimum specifications. Please DO NOT ring our helpline for local issue resolution, contact your local IT support.
Google Chrome Users
Google Chrome has reported issues regarding the download of PDF files from an encrypted site. SENTRAIN.NET is an encrypted (SSL Socket - HTTPS) site. Work around as below
- Click on the small spanner icon to the right of the address bar in Chrome (Customise and control Google Chrome)
- Choose Options from the drop down menu
- Choose Under the Hood from the left hand menu, then under Privacy click on Content settings
- Under Plug-ins click on the link to Disable individual plug-ins
- Disable the Chrome PDF Viewer – this should toggle with Adobe Acrobat so that becomes enabled
- Try to download the troublesome PDF again – it should now work!
Log in failure
99.99% of LOG IN failures are typos. Please DOUBLE check the spelling of your username and password.
Printing Issues
Instructions apply to MS Explorer only
From the TOOLS menu (on later browser this is a cog icon)
choose PRINT>PRINT PREVIEW
You can then TURN HEADERS and FOOTERS OFF

If you Hold the ALT key and press the U key (ALT+U) you will open the menu that allows you to specify margins, headers and footers, page size and even change the font.
Other issues
Please click this link. Otherwise please ask your online tutor for your log in details.
| Onlineinset.net Ltd. 3rd Floor Queensberry House 106 Queens Rd, Brighton, East Sussex BN1 3XF |
||
| Technical support | 01273 900053 | support@onlineinset.net |
| Training and support | 01273 900224 | training@onlineinset.net |
Every web browser stores a cache of the websites you visit (e.g. HTML pages, images) to reduce bandwidth usage and server load. This is called the browser's cache. Clearing it occasionally can make some websites run smoother and free up space on your computers hard drive if it's running low. Since every browser is different, the following sections will outline the steps involved in clearing the cache for several popular web browsers. February 27th is National Clear your Browser's Cache day; although you should do it more than once per year. Click on a link below to find out how to clear the cache for your browser.
Onlineinset does not endorse specific Web browsers and does not recommend one browser over another. While some common browsers are included in this page, mention of a specific browser does not imply endorsement or recommendation.
Minimum specdifications:
- A Windows computer running XP, Vista, Windows 7 or
- Apple Mac running OSX or later
- Internet explorer version 8 or above, Firefox, Opera, Safari
- 1.5 gb (min) BROADBAND connection to the internet
- a sound card
- FLASH plug in for your internet browser which should be the latest version available | Update - get FLASH
- Adobe Acrobat |Update - get Acobat reader
- Anti-virus software running latest databases
- If using a Local Area Network (LAN) then permission may be necessary to receive our auto e-mail system and the system should be tested for compatibility before embarking in a course
- If using our built in e-mail system an e-mail client such as OUTLOOK/EXPRESS must be installed
Onlineinset.net cannot resolve local computer issues caused by packet loss on a local area network or resolve local computer issues. You can download all browsers (free download) by following the hyperlinks below.
| Browser |
| Microsoft Windows Explorer |
| MOZZILA FIREFOX |
| OPERA |
| Apple Safari |
| Google Chrome |
Videos may be paused by either clicking on the video picture using your mouse or click on the PLAY arrow at the bottom left of the video.
You may open the video to full size screen by clicking on the gadget in the ower right corner of the video control.
Video content is STREAMED. Occasionally streaming video content is disallowed on a local area network. A local technician can change the
proxy settings
to enable streaming video. The address from which our videos stream is:
"http://hwcdn.net/d3n3p9x6/cds/filenameandpath.flv"
Please supply this to the local technician who should then be able to allow the video to stream.
For a fuller explanation of how to change text size and background colours please go to
http://www.w3.org/WAI/changedesign
Onlineinset can accept no responsibility for any external web site content.
Here is another link to a FREE app that will help you adjust your computers screen colours. Screen Tinter Lite will change Microsoft Word's colour scheme automatically but you will need to take extra steps to make it work with Internet Explorer, Firefox or Adobe Reader.
http://www.bltt.org/software/screentinterlite/index.htm
